Mitch Moroney Show #3 - Kate Carnell Part 3

In this episode, Mitch is joined by Kate Carnell. Kate is the Small Business and Family Enterprise Ombudsman for Australia. She began as a pharmacist by profession and opened her first business in 1981. Later, she became involved in industry chambers of commerce which lead her into politics. Kate was the Chief Minister of the A.C.T for 5 years and CEO of the Australian Chamber of Commerce and Industry. The role of Small Business and Family Enterprise Ombudsman was created out of necessity for small businesses who needed a bigger voice.

Kate is here to discuss the role of the Ombudsman, the problems small businesses face with the court system in Australia and the impact COVID-19 has had across the board for small businesses.

Stay tuned to hear about:

• Common things that the Ombudsman deals with
• The process of solving issues between large and small businesses
• Why her department does their best to avoid the court system
• Creating access to justice
• Analyzing the marketplace and diagnosing problems
• The impact that the COVID-19 pandemic has had on legislation
• The mental health impact of COVID-19 on small business owners and staff
• Post-COVID-19 concerns for reopening and financing
• How the pandemic may facilitate a greater shift to home-based working
• What can be learned from the pandemic in regards to policy
• Technological advancements and their importance to business owners
• Innovation within marketing
• Leveraging and managing data

Mitch finishes the podcast by asking Kate a quick 5 questions:

1. What are the most important qualities in business?
2. What superpower would you have?
3. What advice would you give your younger self?
4. Who’s your favourite footie team?
5. What is your favourite book?

Australian Small Business and Family Enterprise Ombudsman